Privacy Policy

Last Updated: 02/08/2026

Shai-digi Studio (“we,” “us,” “our”) operates Rentam-gh (the “Platform”), a peer-to-peer rental marketplace available in Ghana. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the Data Protection Act, 2012 (Act 843) and the guidelines of Ghana’s Data Protection Commission (“DPC”).

By using the Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

1. Who We Are

Shai-digi Studio is the data controller responsible for your personal data collected through the Platform. Contact for data protection queries: Email: [email protected] Phone: +233242148397

2. What Personal Data We Collect

2.1 Information you provide directly

Full name, date of birth, gender (where provided)
Phone number and email address
Residential and/or business address
Ghana Card number and a copy/scan of your Ghana Card, for identity verification
Profile photo (optional)
Listing details (item photos, descriptions, pricing) if you are a Lister
Messages sent through the in-app chat
Bank/Mobile Money account details used for withdrawals
Communications with our support team

2.2 Information collected automatically

Device information (device type, operating system, unique device identifiers)
App usage data (pages viewed, features used, session length)
Approximate or precise location data, where you enable location services (e.g., to show nearby listings)
IP address and general network information
Log data, including timestamps of logins, bookings, and transactions

2.3 Information from third parties

Payment confirmation and transaction status from Paystack
Mobile Money account verification data from your mobile network operator, where applicable

3. Why We Collect Your Data (Purpose and Legal Basis)

We process your personal data for the following purposes, consistent with the lawful processing grounds under Act 843 (including consent, contractual necessity, and legal obligation):

Purpose	Data Used
Verifying your identity and preventing fraud	Ghana Card, name, phone number
Creating and managing your account	Name, phone, email, address
Facilitating bookings and Rental Agreements between Users	Listing details, booking history, chat messages
Processing payments and Wallet withdrawals	Payment details, Mobile Money account, transaction data
Enabling communication between Listers and Renters	In-app chat content
Showing you relevant nearby listings	Location data
Investigating disputes, damage, theft, or fraud claims	Chat logs, photos/videos submitted, booking history
Complying with legal and regulatory obligations (e.g., KYC, tax, law enforcement requests)	Ghana Card, transaction records
Improving the Platform and customer support	Usage data, support communications
Sending you service notifications (booking confirmations, disputes, policy updates)	Phone number, email
Marketing communications (only where you opt in)	Phone number, email

4. Ghana Card and Sensitive Identity Data

4.1 We collect your Ghana Card number and a copy of the card specifically to verify your identity and reduce the risk of fraud, impersonation, and theft on the Platform, in line with Know-Your-Customer (KYC) good practice for platforms handling payments and property exchange between strangers.

4.2 This data is stored in encrypted form, access is restricted to authorized personnel only, and it is never displayed publicly to other Users on your profile.

4.3 We do not use your Ghana Card data for any purpose beyond identity verification, fraud prevention, and legal compliance, without your separate consent.

5. How We Share Your Data

We do not sell your personal data. We may share data in the following circumstances:

With other Users: Your name, profile photo, rating/review history, and general location (e.g., town/area, not precise address) are visible to Users you transact with, to facilitate trust and coordination. Your Ghana Card, phone number, and exact address are not shared with other Users unless you choose to share them directly (e.g., via chat, for pickup coordination).
With Paystack: To process payments and withdrawals. Paystack has its own privacy policy governing how it handles your payment data.
With mobile network operators: To verify and process Mobile Money withdrawals.
With law enforcement or regulators: Where required by law, court order, or to investigate fraud, theft, or other crimes reported on the Platform.
With service providers: Cloud hosting, customer support tools, and analytics providers who process data on our behalf under confidentiality obligations.
In a business transfer: If Shai-digi Studio is involved in a merger, acquisition, or sale of assets, User data may be transferred as part of that transaction, subject to this Policy continuing to apply.

6. In-App Chat

Messages sent through the in-app chat are stored on our systems to enable the conversation feature, provide customer support, and serve as evidence in the event of a dispute between Users (see our Terms and Conditions, Section 9). Please do not share sensitive personal information (e.g., full Ghana Card number, banking PINs) over chat.

7. Data Retention

We retain your personal data for as long as your account is active, and afterward for as long as necessary to:

Comply with legal, tax, and regulatory obligations
Resolve disputes and enforce our agreements
Maintain records required under Ghanaian financial and KYC regulations

Ghana Card data and transaction records are typically retained for [X years, e.g., 6 years] after account closure, in line with standard record-keeping requirements for financial transactions. Chat logs related to a completed transaction are retained for 6 years to allow for dispute resolution.

8. Data Security

We implement technical and organizational measures to protect your data, including:

Encryption of sensitive data (including Ghana Card information) in transit and at rest
Access controls limiting who within our team can view identity and payment data
Secure, PCI-compliant payment processing via Paystack (we do not store your full card details)
Regular security reviews of our systems

No system is completely secure, and we encourage you to protect your own account by using a strong password and not sharing your login credentials.

9. Your Rights Under the Data Protection Act, 2012 (Act 843)

As a data subject, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data, subject to our legal retention obligations (e.g., we may need to retain transaction and identity records for a period even after account closure)
Object to or restrict certain processing, such as marketing communications
Withdraw consent at any time, where processing is based on consent (this may limit your ability to use certain features)
Lodge a complaint with the Data Protection Commission of Ghana if you believe your data has been mishandled

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time in accordance with Act 843.

10. Location Data

If you enable location services, we use your location to show you nearby listings and improve search relevance. You can disable location access at any time through your device settings, though this may limit certain features.

11. Cookies and Similar Technologies

Our app and any associated website may use cookies or similar technologies to remember your preferences, keep you logged in, and understand app usage. You can manage cookie preferences through your device or browser settings.

12. Children’s Privacy

The Platform is not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete it.

13. International Data Transfers

Where any of our service providers (e.g., cloud hosting) process data outside Ghana, we take steps to ensure such transfers comply with Act 843’s requirements for cross-border data transfer, including ensuring an adequate level of data protection at the destination.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via in-app notification or email, and continued use of the Platform after such changes constitutes acceptance.

15. Contact Us

If you have questions, concerns, or requests regarding your personal data, contact:

Shai-digi Studio Data Protection Contact: [email protected] Phone: +233242148397

By creating an account or using Rentam-gh, you acknowledge that you have read and understood this Privacy Policy.